Cancellation policy

Last updated: November 10, 2026.

This page summarizes how order cancellations work at X-Rival Fitness. The full terms are in our Cancellation, Return & Store Credit Policy, which forms part of your purchase agreement and prevails over this summary.

In-Stock Items. You can cancel an order for in-stock items as long as it has not been handed to a carrier. We refund your original payment method, less a 5% payment processing fee. Once a carrier has been booked, the order can no longer be cancelled. After delivery it is handled as a return: store credit only, less the 15% restocking fee and shipping charges.

Special-Order, Pre-Order and Backordered Items. These items are bought from the manufacturer specifically for your order. Before the manufacturer ships them, we will try to cancel the purchase order; if the manufacturer confirms, we refund your original payment method, less the 5% payment processing fee. After we have paid the manufacturer and it has shipped the item, a cancellation or return is subject to a 50% non-refundable special-order deposit, with the remaining 50% issued as store credit.

Your statutory rights. Nothing in this policy limits your rights under the consumer protection laws of your province or territory. This includes your right to cancel for a full refund, without any fee or deduction, if an item is not delivered within 30 days after its estimated delivery or supply date. Items that arrive damaged, defective or incorrect are handled under the Damaged, Defective or Incorrect Items section of the full policy.

How to cancel. Email info@xrivalfitness.com with the subject line “Request for Order Cancellation” and include your full name, phone number, order number and the items you want to cancel. The date and time we receive your email determines how your request is handled.