Shipping policy

In-Store Pickup (Canada Only)

No shipping fees apply when you choose to pick up your order at any of our corporately owned X-Rival Fitness locations in Canada. We want to make the process as convenient as possible for you. Please contact the store manager according to the information on our Store Location Page on the top announcement bar. 

Upon arriving at the store for pickup, you will be prompted to complete your payment. Your items will be held for pickup for a period of 7 days from the date your order is ready.

Online Order Processing

Your order will begin processing as soon as it is placed. Normally it takes 3-5 business days. During sale events, the period may takes longer. Once it’s shipped, you will receive an email notification. 

Online Order Shipping Carrier & Cost

To provides the most satisfied service and make sure the products arrive safely and efficiently, we only work with the prominent shipping carriers with reasonable and affordable shipping cost. Please aware, the shipping rate will vary based on the products selection, packaging size and method as well as shipping distance.

Set-Up Options

If you require assistance with setup or have specific arrangements in mind, please feel free to contact us at (403) 357-6882 or include a note with your order. A representative will be in touch to assist you with your setup preferences.

Final Sale

It’s important to note that every final sale purchase (Over and Including 50% ) made through X-Rival Fitness is considered final. We do not exchanges or returns for final sale items purchased through our website or any stores.

Thank you for choosing X-Rival Fitness for your fitness needs. If you have any questions or require further assistance, please don’t hesitate to reach out to us. We are here to ensure your experience is smooth and enjoyable.