FAQ's
### General Questions
**Q: Where are your physical store locations?**
A: We have physical stores in the following locations:
- Calgary
- Lethbridge
- Vancouver
- Edmonton
**Q: What are your store hours?**
A: Our store hours vary by location. Please visit the specific store page or contact the store directly for the most accurate hours.
**Q: Do you offer both home gym and commercial gym equipment?**
A: Yes, we offer a wide range of gym equipment suitable for both home and commercial use.
### Products
**Q: What types of gym equipment do you sell?**
A: We sell a variety of equipment including treadmills, ellipticals, rowing machines, strength training equipment, free weights, and more.
**Q: Do you offer warranties on your products?**
A: Yes, most of our products come with manufacturer warranties. Please refer to individual product pages for specific warranty details.
**Q: Are your equipment pieces new or used?**
A: We primarily sell brand new equipment, but we do have a selection of certified pre-owned equipment available. Check our stores for details.
### Online Orders
**Q: Can I order online and pick up in-store?**
A: Yes, we offer an online order pick-up option for all our store locations.
**Q: What are the shipping options and fees?**
A: We offer various shipping options with fees that depend on the size and weight of the equipment, as well as the delivery location. Check our Shipping Policy page for more details.
**Q: How long does it take to receive my order?**
A: Delivery times vary based on the product and location. Orders typically take between 5-14 business days to arrive. For more specific delivery times, please refer to your order confirmation email.
### Returns and Exchanges
**Q: What is your return policy?**
A: We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our Return Policy page for detailed information.
**Q: How do I return or exchange an item?**
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. They will provide you with further instructions.
### Services and Support
**Q: Do you offer assembly and installation services?**
A: Yes, we offer professional assembly and installation services for an additional fee. Please contact us for more details or to schedule a service.
**Q: What should I do if my equipment needs repairs or maintenance?**
A: Contact our customer support team for assistance with repairs or maintenance. We can help schedule a service with one of our qualified technicians.
**Q: Can you help design my home or commercial gym?**
A: Absolutely! Our team offers free consultation and design services to help you create the perfect gym space. Contact us to schedule an appointment.
### Sales and Promotions
**Q: Do you have any ongoing promotions or discounts?**
A: Yes, we regularly have promotions and discounts. Please check the Sales & Promotions on our Social Media newsletter to stay updated.
**Q: Do you offer bulk purchase discounts for commercial clients?**
A: Yes, we offer special pricing for bulk orders. Contact our commercial sales team for more information.
### Contact Us
**Q: How can I get in touch with customer service?**
A: You can reach our customer service team via email, phone, or through the contact form on our website. Visit our Contact Us page for more information.
**Q: Do you offer customer support in-store?**
A: Yes, our knowledgeable staff is always available to assist you in-store with any questions or concerns.