FAQ's

Does X-Rival have physical store locations?
A: X-Rival is an online-only store serving customers across Canada. Shop on this website and choose your province or territory in the selector to reach the appropriate online shop.
Can I shop online at any time?
A: Yes. Our online store is available 24/7. Orders are placed online and delivered to your address.
Do you offer both home gym and commercial gym equipment?
A: Yes, we offer a wide range of gym equipment suitable for both home and commercial use.

What types of gym equipment do you sell?
A: We sell a variety of equipment including treadmills, ellipticals, rowing machines, strength training equipment, free weights, and more.
Do you offer warranties on your products?
A: Yes. Every product is covered by its manufacturer’s warranty, as published by that brand, and we handle warranty claims with the manufacturer for you. See our Warranty page for what is covered and how to make a claim.
Are your equipment pieces new or used?
A: We primarily sell brand new equipment, but we do have a selection of certified pre-owned equipment available. Check product listings for details.

Can I order online and pick up in-store?
A: No. X-Rival is an online-only store. Orders are placed through the website and shipped to the delivery address.
What are the shipping options and fees?
A: Shipping is based on your order subtotal: $100 on orders under $1,000, $150 on orders from $1,000 to $1,999.99, and free on orders of $2,000 or more. Check our Shipping Policy page for more details.
How long does it take to receive my order?
A: In-stock orders usually leave our warehouse within 3–5 business days. Once your order has shipped, delivery usually takes 3–10 business days; this transit time counts from the day it ships, not the day you order. Rural and remote addresses can take longer. Special-order, pre-order and backordered items ship when they arrive from the manufacturer. See our Shipping Policy for details.

What is your return policy?
A: You can request a return within 30 days of delivery. Items must be new, unused, not assembled and in their original packaging. Approved returns are issued as store credit only, less a 15% restocking fee and shipping charges. Items marked FINAL SALE, clearance products and free gifts cannot be returned. Damage, defects or wrong items must be reported within 48 hours of delivery and are not charged any fees. See our Cancellation, Return & Store Credit Policy for full details.
How do I return or exchange an item?
A: Email info@xrivalfitness.com with the subject “Request for Product Return” and include your name, phone number, order number, the items and the reason. We will reply with a Return Authorization and instructions; items sent back without one may be refused. To exchange an item, return it for store credit and place a new order. To cancel an order before it ships, see our Cancellation Policy.

Do you offer assembly and installation services?
A: Yes, we offer professional assembly and installation services for an additional fee. Please contact us for more details or to schedule a service.
What should I do if my equipment needs repairs or maintenance?
A: Contact our customer support team for assistance with repairs or maintenance. We can help schedule a service with one of our qualified technicians.
Can you help design my home or commercial gym?
A: Absolutely! Our team offers free consultation and design services to help you create the perfect gym space. Contact us to schedule an appointment.

Do you have any ongoing promotions or discounts?
A: Yes, we regularly have promotions and discounts. Please check the Sales & Promotions on our Social Media newsletter to stay updated.
Do you offer bulk purchase discounts for commercial clients?
A: Yes, we offer special pricing for bulk orders. Contact our commercial sales team for more information.

How can I get in touch with customer service?
A: You can reach our customer service team via email, phone, or through the contact form on our website. Visit our Contact Us page for more information.
Do you offer customer support in person?
A: Support is available online by email, phone, or through the website contact form. We do not provide in-store customer support.