FAQ's

Does X-Rival have physical store locations?
A: X-Rival is an online-only store serving customers across Canada. Shop on this website and choose your province or territory in the selector to reach the appropriate online shop.
Can I shop online at any time?
A: Yes. Our online store is available 24/7. Orders are placed online and delivered to your address.
Do you offer both home gym and commercial gym equipment?
A: Yes, we offer a wide range of gym equipment suitable for both home and commercial use.

What types of gym equipment do you sell?
A: We sell a variety of equipment including treadmills, ellipticals, rowing machines, strength training equipment, free weights, and more.
Do you offer warranties on your products?
A: Yes, most of our products come with warranties, service and exchange in case of failure.
Are your equipment pieces new or used?
A: We primarily sell brand new equipment, but we do have a selection of certified pre-owned equipment available. Check product listings for details.

Can I order online and pick up in-store?
A: No. X-Rival is an online-only store. Orders are placed through the website and shipped to the delivery address.
What are the shipping options and fees?
A: We offer various shipping options with fees that depend on the size and weight of the equipment, as well as the delivery location. Check our Shipping Policy page for more details.
How long does it take to receive my order?
A: Delivery times vary based on the product and location. Orders typically take between 5-14 business days to arrive. For more specific delivery times, please refer to your order confirmation email.

What is your return policy?
A: We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our Return Policy page for detailed information.
How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. They will provide you with further instructions.

Do you offer assembly and installation services?
A: Yes, we offer professional assembly and installation services for an additional fee. Please contact us for more details or to schedule a service.
What should I do if my equipment needs repairs or maintenance?
A: Contact our customer support team for assistance with repairs or maintenance. We can help schedule a service with one of our qualified technicians.
Can you help design my home or commercial gym?
A: Absolutely! Our team offers free consultation and design services to help you create the perfect gym space. Contact us to schedule an appointment.

Do you have any ongoing promotions or discounts?
A: Yes, we regularly have promotions and discounts. Please check the Sales & Promotions on our Social Media newsletter to stay updated.
Do you offer bulk purchase discounts for commercial clients?
A: Yes, we offer special pricing for bulk orders. Contact our commercial sales team for more information.

How can I get in touch with customer service?
A: You can reach our customer service team via email, phone, or through the contact form on our website. Visit our Contact Us page for more information.
Do you offer customer support in person?
A: Support is available online by email, phone, or through the website contact form. We do not provide in-store customer support.