Q: What are the advantages of purchasing my own exercise equipment rather than joining a gym?
The convenience of having your own equipment is by far its biggest feature. Going to the gym itself, according to many, is the toughest challenge. You can exercise at your own speed in the private, sanitized and comfortable home gym with your own equipment, and you don't have to pay monthly membership fees any more!
Q: Why should I buy my gear from X-Rival Fitness?
Having our own factory, X-Rival Fitness strives to offer high quality equipment with the most reasonable and affordable price. Helping each family to build their own satisfied home gym is our timeless goal.
Q: How can I transport my equipment home?
If the city you live has a X-Rival store, we can offer in unit delivery and setting up equipment with an extra charge. If not, no worries, everything will be handled by our professional shipping partner to your front door. Any questions about assembling, just call and we will arrange our specialist to offer you a virtual or vocal assistance right away.
Q: Do you solely sell weight lifting equipment?
X-Rival Fitness meets all of your requirements for physical fitness. Simple resistance bands, cardio, training benches, racks, and much more are all available. The industry’s greatest equipment is at our disposal.
Q: What makes X-Rival Fitness superior than other fitness retailers?
Considering that X-Rival Fitness has the broadest range in the sectors. We are an one-stop fitness shop, and our knowledgeable sales team is here to assist you with all of your fitness needs. We have retail stores not only online but also off site, which can guarantee customers to have a visual reference before buying and a reliable backup after buying.
Q: Do you ship outside of Canada?
No. Right now, we now only sell our products within Canada domestic.
Q: Can I check out your goods in a store?
You can personally test out our treadmills, elliptical machines, or other strength equipment at any of our locations. You can always request any of our knowledgeable sale staff to assist with the testing.
Q: Do I have to pay sales tax?
Yes. The taxes are determined by the province from which the order is placed.
Q: What is the average delivery time?
In most cases, arranging shipping and packaging can take 3-5 business days. And delivery will normally take 3 to 10 business days according to the distance. Please aware this is a reference, during holidays and sale events, delay might happen.
Q: Is it necessary for me to be home to accept a delivery?
You must sign for your delivery, yes.
Q: When can I expect my order to arrive?
Monday through Saturday is when our delivery team is available, and they will accommodate your schedule. Deliveries made by our carriers are normally arranged during the daytime from Monday through Friday.
Q: How will I find out when my order will be delivered?
To arrange a day and window of time for your delivery, our delivery representative will contact you in advance. You won’t be informed if the order is being sent by courier. The courier will leave a note on your door and make two additional delivery efforts if you are not home when they arrive. On the third attempt, if no one is still home, the box will be placed for pickup at the closest parcel drop-off location.
Q: Who performs maintenance on my appliance if repairs are ever necessary?
Your equipment will be serviced by one of our many independent service professionals across the nation. If your unit ever has a problem, just give our service department a call at +1 403 357 6882. Our helpful customer care representatives will diagnose your problem over the phone and give you the most agreeable solution.
Q: Do the guarantees apply to facilities like gyms, schools, or offices?
Just if the purchased item comes with a business warranty. You can get more information about our business equipment by getting in touch with one of our sales representatives.
Q: Is there a guarantee with all the products?
Yes, all of our products have an 1 Year quality guarantee. If there is any wrong with our equipment under proper use and placement, please contact us as soon as possible. We will always be there for you.