Warranty
X-Rival Fitness sells equipment from several brands. Each product is covered by its manufacturer's warranty, as published by that brand. The warranty for each product is shown on its product page where available.
What brand warranties usually cover
Defects in materials and workmanship under normal use, for the period the brand states.
What brand warranties usually do not cover
- Damage caused by improper installation or assembly
- Misuse, loads over the rated capacity, neglect or accidents
- Cosmetic damage after purchase, such as scratches, dents or chipped paint
- Normal wear from regular use, such as worn grips, upholstery or cables
- Damage from unauthorized modifications or repairs
- Transportation, removal or reinstallation costs, unless the brand's warranty says otherwise
How to make a claim
We handle warranty claims with the manufacturer for you. Email info@xrivalfitness.com with:
- Your order number and purchase date
- The product name, and its serial number if it has one
- A description of the problem, with photos or a short video
We will confirm next steps, which may include a replacement part, a repair or a replacement product, as decided under the brand's warranty.
Your rights
This warranty is in addition to any rights you have under the consumer protection laws of your province or territory.