Shipping and Delivery
Online orders only
X-Rival Fitness is an online-only store. We do not offer in-store pickup, and our business address is not open for visits or collection.
Where we ship
We ship to all Canadian provinces and territories. We do not ship outside Canada.
Shipping rates
All rates are in Canadian dollars and are based on the order subtotal at checkout, after discounts:
| Order subtotal | Shipping |
|---|---|
| Under $1,000 | $100 |
| $1,000 to $1,999.99 | $150 |
| $2,000 or more | Free |
The exact shipping cost is shown at checkout before you pay.
Processing time
In-stock orders usually leave our warehouse within 3–5 business days after you place your order. During sales events this can take longer. We email you tracking details when your order ships.
Special-order, pre-order and backordered items ship when they arrive from the manufacturer. We will give you an estimated date and keep you updated.
Delivery time
Once your order has shipped, delivery usually takes 3–10 business days. This transit time is counted from the day your order ships, not the day you place it. Total time from order to delivery is the processing time plus the transit time. Rural and remote addresses can take longer; if extra time or cost applies to your address, we will contact you before shipping.
Freight delivery
Racks, Smith machines, functional trainers, leg presses and other large or heavy equipment ship by freight carrier.
- Curbside only. The driver unloads at the end of your driveway or at the building entrance. Moving items inside, upstairs or into a basement is not included.
- Appointment. The carrier will call to book a delivery appointment, so please make sure the phone number on your order is correct.
- Someone must be there. A person aged 18 or older must be present to inspect and sign for the delivery.
- Storage and redelivery. If a delivery appointment cannot be booked, is missed or the delivery is refused, the carrier's storage and redelivery charges are your responsibility. A refused delivery is treated as a return under our Cancellation, Return & Store Credit Policy.
Inspect your delivery
Check your delivery when it arrives. If the packaging is damaged, write “damaged” on the delivery receipt before signing and take photos. Report any damage, defect, missing part or wrong item to info@xrivalfitness.com within 48 hours of delivery. Full details are in our Cancellation, Return & Store Credit Policy.
Plan your space
Before ordering, check the product dimensions, your ceiling height and the route from the curb to your training space, including doorways and stairs. Allow extra clearance for exercise movement.
Assembly
Equipment arrives unassembled with instructions. If you would like help with setup, call 368-999-8885 or add a note to your order and we will contact you about options.
Incorrect addresses
Please double-check your shipping address. If a shipment is returned, redirected or delayed because of an incorrect or incomplete address, the extra shipping cost is your responsibility.
Questions
Email info@xrivalfitness.com or call 368-999-8885.