Shipping & Returns

                   

Shipping Options:

We offer the following delivery options at X-Rival Fitness:

  • FREE local delivery to Calgary, Airdrie, and Chestermere on orders over $300
  • FREE delivery to the surrounding communities of Okotoks, High River, and Cochrane on orders over $500
  • FREE curbside pickup on all orders at our Calgary warehouse (1312 40 Ave NE, Calgary, AB T2E 6L1)
  • Flat rate shipping to everywhere in Canada

Equipment Moving & Set Up:

Our shipping carriers will deliver your order to your door but if you need help bringing in the equipment into your basement, garage, or any other room in your house, we can move the equipment into your home for an additional $70. We also offer an equipment set-up service for $150 (includes the movement of equipment into your home).

Our set-up service is only valid for shipping addresses in Calgary, Airdrie, Cochrane, Okotoks, High River, and Chestermere.

 

Pandemic Update:

We’ve partnered with new, exclusive carriers to ship your items to your door in just a few days instead. Orders will be processed within 2 business days and shipped with express couriers in 1-5 days across Alberta, British Columbia, Saskatchewan, Manitoba & Ontario. Actual shipping time may vary depending on where you are located in the rest of Canada.

Considering the huge charges imposed by shipping companies for such heavy and bulky equipment, we’ve decided to absorb a large part of the shipping cost to keep our items affordable for you. Our mission is to keep you all in shape and this is not going to stop us!

 

Return Policy:

We offer a 100% money-back guarantee within 90 days. No questions. No hassle. No restocking fee. All you have to do is pay return shipping. We also offer a 1-year warranty on all equipment.

After the 90-day period, you will no longer be eligible for our refund policy and will not be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to email us at [email protected]

 

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