faqs - Xrival Fitness

FAQ's

Q: What are the advantages of purchasing my own exercise equipment rather than joining a gym?

The convenience of having your own equipment is by far its biggest feature. Going to the gym itself, according to many, is the toughest challenge. You can exercise at your own speed in the privacy and comfort of your own home with your own equipment, and you won’t have to pay any more monthly membership fees!

Q: Why should I buy my gear from Xrival Fitness rather than a retail outlet?

Xrival Fitness offers higher-quality equipment and superior customer care to its consumers than a department store does. This is the key differentiator between the two. You may confidently make an informed purchase decision knowing that you will be satisfied with your pick for many years to come.

Q: How can I transport my equipment home?

Xrival Fitness charges an extra price for delivery and setup of all fitness equipment. Everything will be handled by our professionals for you. Prior to delivery, our delivery representative will phone you to arrange a day and window of time for your delivery.

Q: Do you solely sell weight lifting equipment at Fitness Depot?

Xrival Fitness meets all of your requirements for physical fitness. Simple resistance bands, cradio, training benches, home gyms, and much more are all available. The industry’s greatest equipment is at our disposal.

Q: What makes Fitness Depot superior than other fitness retailers?

Considering that Xrival Fitness has the broadest range in the sector. We are a one-stop fitness shop, and our knowledgeable sales staff is here to assist you with all of your fitness requirements.

Q: Do you ship outside of Canada?

No. We now only sell our products within Canada owing to agreements with suppliers.

Q: Can I check out your goods in a store?

You can personally test out our treadmills, elliptical machines, and exercise bikes at any of our locations. You can also ask one of our knowledgeable sales staff members any questions or ask them to direct you to the appropriate item.

Q: Do I have to pay sales tax?

The taxes are determined by the province from which it was purchased.

Q: What is the average delivery time?

In most cases, delivery are made between 7 and 10 business days.

Q: Is it necessary for me to be home to accept a delivery?

You must sign for your delivery, yes.

Q: When can I expect my order to arrive?

Monday through Saturday is when our delivery team is available, and they will accommodate your schedule. Deliveries made by truck or courier are arranged during the day from Monday through Friday.

Q: How will I find out when my order will be delivered?

To arrange a day and window of time for your delivery, our delivery representative will contact you in advance. You won’t be informed if the order is being sent by courier. The courier will leave a note on your door and make two additional delivery efforts if you are not home when they arrive. On the third attempt, if no one is still home, the box will be placed for pickup at the closest parcel drop-off location.

Q: Who performs maintenance on my appliance if repairs are ever necessary?

Your equipment will be serviced by one of our many independent service professionals across the nation. If your unit ever has a problem, just give our service department a call at +1 403 357 6882. Our helpful customer care representatives will diagnose your problem over the phone and send a technician to your house to repair your appliance.

Q: Do the guarantees apply to facilities like gyms, schools, or offices?

Just if the purchased item comes with a business warranty. You can get more information about our business equipment by getting in touch with one of our sales representatives.

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